Frequently Asked Questions
Do you offer international shipping?
At the moment, we are only operational in Pakistan. Unfortunately, international shipping is not available. We are continually exploring options to expand our services in the future, so stay tuned!
What is your standard delivery time and cost?
Standard delivery across Pakistan is usually free and takes around 3-5 working days. Once your order is confirmed, you’ll receive tracking information to stay updated on your shipment’s progress.
Do you provide express shipping services?
No, express shipping is not currently available. However, we work hard to ensure all orders are processed and delivered within the promised timeframe of 3-5 working days.
Which courier service handles your deliveries?
We have partnered with PostEx, a trusted delivery service provider in Pakistan. This ensures your orders are handled professionally and delivered to your doorstep safely.
What is your return policy?
We have a 30-day return policy, which means you can return your product within 30 days of receiving it, as long as it meets our return criteria. The product must be unused, in its original packaging, and include any accessories or tags that came with it.
Will I need to pay for return shipping?
Customers may need to bear the cost of shipping the product back to us. If applicable, the exact charges will depend on your location and the return process. Please contact our support team for more details.
Are certain items non-returnable?
Yes, some products may not be eligible for returns, such as clearance items or products marked as non-returnable. These exceptions will always be clearly mentioned on the product page, so you can make an informed decision before purchasing.
What options do I have if I return a product?
Depending on your preference and the condition of the returned product, we offer three options:
- A full refund to your original payment method.
- An exchange os same product.
- Store credit, which you can use for future purchases.
How do you ensure the quality of your products?
Quality is our top priority. All our products are crafted using premium materials to ensure durability and long-lasting performance. We adhere to export-grade standards to ensure you get the best value for your money.
What should I do if I receive a damaged or defective item?
If you receive an item that is damaged or defective, please contact our support team immediately. Make sure to provide clear pictures and video proof of the product and its packaging so we can investigate the issue and resolve it promptly.
Do your products come with a warranty?
Yes, we provide up to 3 years of warranty on many of our products. Specific warranty details, including coverage and terms, are mentioned on the product pages. If you have any warranty-related concerns, feel free to reach out to us.
How can I report a quality-related issue?
If you experience any quality-related issues with our products, you can contact us directly through WhatsApp. Our team is available to address your concerns and provide solutions, whether it’s a replacement, repair, or refund.